Last Updated: June 6, 2025

Table of Contents

• Scope and Consent
• Collection and Use of User Information
• Cookies, SDKs, and Similar Technologies
• Advertising
• Reasons for Collection, Processing, and Use of User Information
• Sharing, Transfer, Sale, and Disclosure of User Information
• Management of User Information
• Retention of User Information
• Security of User Information
• International Transfer of User Information
• Protection of Children's Personal Information
• Regional Privacy Disclosures
• Users' Rights to Remedies
• Contact Us

Thanks for using www.Chatmate.com

Terms of Use

These Terms of Use (as updated periodically, the "Terms") govern the website www.Chatmate.com , an online chat platform, along with its associated content, features, and tools (collectively, the "Web Services") made available to users ("you" or "your") by www.Chatmate.com . This site is managed by us and backed by our affiliates (if applicable) (together, "we," "our," or "us").

Your Acceptance of These Terms

These Terms create a binding agreement between you and us, without needing any physical, electronic, or digital signature. Agreeing to these Terms is essential for accessing our Web Services, so we recommend reviewing them thoroughly before proceeding.

Any engagement with the Web Services—such as downloading, installing, browsing, activating, signing up, logging in, using, or paying—signals your acceptance of these Terms. If you disagree, refrain from using the Web Services in any capacity.

Users without an account become non-registered upon first interaction and must follow all applicable provisions here, excluding those specific to account holders.

These Terms include key sections on child safety. Individuals under 14 or the legal minimum age in your area for services (online/offline software, commercial/non-commercial, paid/free) are barred from using Web Services entirely. If you're aged 14–17, discuss these Terms with a parent or guardian to ensure full understanding and consent. Parents/guardians accepting on behalf of a child are accountable for adherence. Any child use implies parental/guardian approval and oversight.

These Terms address purchases and billing. All transactions require adult involvement, with possible verification to prevent child errors. Per these Terms and laws, completed purchases aren't refundable without valid cause. To the fullest legal extent, we won't process refunds for accidental child transactions.

Continued use of Web Services or our offerings post-updates implies acceptance of the new version. If unagreed, stop using, or access pre-update versions if technically viable.

User Privacy

We prioritize safeguarding personal data. We'll handle your and/or your child's information per these Terms, our Privacy Policy, and relevant laws. We may sync such data across your devices for enhanced service.

Review and accept our Privacy Policy prior to use—engaging with Web Services confirms consent. Disagreement? Halt access immediately.

See our Privacy Policy for full details.

Child User Protection

3.1 We emphasize child safety. Per laws, you confirm you're an adult or a child's parent/guardian. Services reach children only after parental/guardian review and acceptance of these Terms. We'll cease provision upon discovering unapproved child use.

3.2 Parents/guardians must educate kids on online safety. Children can't process payments—only adults may.

3.3 Child data protection follows our Privacy Policy and laws strictly. Details therein.

Our Services, Subscription, and Payment

For these Terms, Web Services cover:

- Chatting: converse with yours or others' creations on the platform;

- Premium Services: Paid upgrades yield extra allowances and capabilities, granting premium status;

- Additional user offerings.

4.2 Web Services are solely accessible at www.Chatmate.com .

4.3 Stick to official services—malicious/illegal extractions aren't covered here. Violators bear consequences; we'll pursue remedies legally.

4.4 We provide a limited, revocable, non-exclusive, non-transferable, non-sublicensable license (see End User License Agreement "EULA") to access/use Web Services and derived outputs ("Derivative Contents"). You gain no ownership or IP rights therein.

4.5 We may pause/alter services at discretion, sans notice. No liability for unavailability. Access/use may be limited anytime.

4.6 Usage needs compatible hardware, internet (potential fees), software (potential fees), and periodic updates. These factors impact access; high-speed connections advised. You own responsibility for evolving requirements.

4.7 Third-party elements (e.g., payments, links, SDKs) may appear. We're not liable for related issues, barring legal mandates. Review third-party terms/policies before engaging.

User's Account

5.1 Account Registration

For complete access, sign in via Google, Apple, or Facebook—auto-creating a Web Services account. Or, use email and complete setup steps.

Start by providing truthful age data. Under-14s or jurisdictional minima can't use. 14–17-year-olds get Teen Mode only; 18+ unlocks full features.

Teen registrations (14–17) need parental/guardian oversight and consent. Such use presumes approval.

As a prerequisite, we may process personal data (e.g., username, uploads, payments, device/logs). Provided info must stay accurate, current, legal, and non-infringing. All submissions fall under our Privacy Policy; you approve our handling per it and laws. You've reviewed/understood it and consent to outlined purposes.

Treat security details (e.g., usernames) confidentially—don't share. Accounts are personal; you're liable for all activity. Report breaches promptly.

We may disable identifiers anytime, for cause or not, including suspected violations.

Only official channels yield valid accounts—unauthorized ones risk deletion/suspension at your peril.

Initial use prompts push notification consent; manage later via "Profile" > "Settings" > "Notifications."

5.2 Account Management

Login via Google/Apple or custom credentials. No fakes, impersonations, or borrowed social logins—violations invite warnings, restrictions, terminations, or deletions. We're not liable for info inaccuracies/delays.

Registration elements (e.g., name, photo) must be legal/non-infringing (see DMCA at Section XI). We review/deny as needed; illegal/undesirable prompts warnings, corrections, suspensions, or bans—your liability.

No malicious registrations or illicit uses (e.g., disruption, scams). Violations trigger measures; you bear costs. We may report to authorities per laws.

5.3 Protection of Account

Account ownership is ours—you get limited access (per EULA). Secure it; no sharing, transfers, sales, or monetization. Breaches invite actions; you cover fallout.

Suspect theft/misuse? Alert us with legal proof. Unverifiable? Risks/losses are yours.

5.4 Deletion of Account

Delete anytime: "Settings" > "Account" > "Delete." Irreversible—loses login, services, rights (e.g., premiums). No recovery of data/records; new accounts won't restore purchases. Backup first.

Eligibility: No disputes, balances, or active premiums.

Disputes (e.g., complaints, probes) pause deletions.

Deletion doesn't absolve prior liabilities.

User Code of Conduct

6.1 User Rights

Use lawfully and per Terms. Rights include:

• Submitting service feedback for improvements;
• Uploading profile images, compliant with: no illegal, immoral, infringing, defamatory, harassing, discriminatory, viral, ad-laden, or harmful content.

Suspected violations? We block/delete sans notice; you bear consequences. No liability for your/child's breaches—you'll mitigate/compensate (e.g., damages, fees).

We needn't vet uploads; no responsibility for them or breaches. Yet, we may store/use for analysis (with your grant). We'll delete violative content; no liability for impacts. Backup valuables.

You absolve us from unauthorized access/alterations, failed transmissions, or your illegal acts (e.g., fraud, hacking).

6.2 User Obligations

6.2.1 You cover telecom fees from use; carriers bill directly.

6.2.2 Adhere to Terms; check updates regularly.

6.2.3 Follow laws, order, morals; no security threats/illegals. Suspected breaches? Services end sans notice.

6.2.4 Prohibited: uploading illegals; exploiting/harming; impersonating; faking transmissions; unlicensed posts; spam/ads; viruses; tracking/harassing; aiding intrusions; disrupting servers; reverse-engineering; legal violations; unauthorized monitoring/copying; interfering routines; malware; unauthorized access; infringing/illegal/threatening acts; restricting others' enjoyment.

6.2.5 Per laws, violations/IP harms log backend and may evidence to authorities.

Community Guidelines

7.1 General

Fostering inclusivity via shared stories/views is core. These Guidelines clarify avoidable content to sustain this. Grasp and support the intent: respect sensitivities, contribute constructively.

Access/use binds you to Guidelines, incorporated into Terms. Breaches risk content removal, suspensions/terminations, liabilities.

7.2 Community Rules

All must follow:

Don't post/share content promoting violence/graphics; self-harm/suicide; porn/sexual acts/nudity/exploitation (zero child tolerance); hate/dehumanizing based on traits (race, disability, etc.); illegals; restricted trades (guns, drugs, etc.); impersonations; infringements. (Handle claims per Terms.)

Don't: threaten/incite violence/terrorism; harass/discriminate; dox without consent; spam/manipulate; scam (financial/identity); unwanted contacts; compromise accounts; evade bans (all linked accounts disabled).

Help us: Tolerate diverse /user views—disengage if clashing; creators/users can delete/block; unfollow/unlike non-violative dislikes.

7.3 Report of Issue(s) of Community Guidance

Unresolvable issues? Email details (links, users, descriptions) per "Contact Us." We'll reply promptly.

Price, Subscription, and Payment

8.1 Fees apply to premiums and in-app "Coins."

8.1.1 (iOS) Monthly tiers; see pages for rates (service-only, pre-tax; changeable sans notice). Tokens via app/site; bundles/prices as listed, adjustable. Autos renew unless canceled timely; billed periodically till stop.

8.1.2 (Android) Monthly tiers; rates pre-tax, adjustable.

8.2 Rates vary by plan; we adjust discretionally.

8.3 Paid scope matches payment-time description. Updates/expansions need extra fees at current rates.

8.4 Pricing errors? We correct/cancel/refund within 90 business days.

8.5 You confirm no GST registration; thus, inapplicable. If applicable, notify 14+ days pre via "Contact Us" with ID—we'll collect/pass credits per laws. You're liable for your taxes; non-compliance costs (penalties, etc.) reimbursable to us.

8.6 Payments route via third-party SDKs (e.g., Apple/Google Pay, Stripe) or stores.

8.7 Third-party risks/losses? Ours if we fulfill Terms/laws; review their docs.

8.8 Cancel anytime: "Settings" > "Help Center." Note: Cancellation shares data (e.g., signup days, activity, purchases) with processor for accuracy.

8.9 Per laws, compliant payments non-refundable, even post-cancel.

The Community Contributor Program

Purpose: Honor user-created content efforts via CC program rewards.

Qualification: Earn "Points" from others' spends on your characters (2 Coins = 1 Point; unlimited characters). 100,000+ Points qualifies.

Reward: CCs redeem Points (max 80% balance per; min 100,000 trigger). Ratios per app notices, adjustable sans notice.

Refund: Refunded Coins deduct Points; no alerts—check "Earning Details."

Intellectual Property

Unless specified, all IP (patents, marks, copyrights, secrets) in our content (pages, text, media, designs, data, code) is ours. User-generated content IP vests in us per laws; no exploitation sans written OK.

Platform IP ours; no unauthorized use/modification/derivation/reverse-engineering absent consent—liabilities/reporting follow.

Chat Contents

1. Accuracy and Responsibility

The content generated during the chat represents only the real-time personal expression of the chat participant. No guarantee is made regarding its completeness, accuracy, or applicability. Users are solely responsible for evaluating and assuming the risks of using such content. The platform and chat personnel shall not be liable for any consequences arising from the use of chat content.

2. Intellectual Property

Unless otherwise agreed, all texts, voices, images, and other related content generated during the chat shall remain the intellectual property of the platform. Users may not use such content for any commercial purpose without the platform's prior written consent.

3. Risk Notice

By using the one-on-one chat service, users understand and accept the following potential risks:

• Chat content may be incomplete, inaccurate, or misleading;
• Conversations may contain expressions that are uncomfortable, offensive, or inconsistent with personal values;
• Dialogue may involve sensitive, emotional, or biased content;
• Some content may cause psychological discomfort, emotional distress, or negative experiences.

4. Disclaimer

The platform and its personnel shall not be liable for any direct or indirect losses, disputes, or liabilities resulting from the use of chat content. Participation in this service constitutes full acknowledgment and acceptance of all terms outlined in this agreement.

5. No unauthorized use/deletion/alteration of Logos (e.g., "{{ name }}" marks). No misleading displays/applications; violations fully liable.

6. You warrant uploaded "Licensed Contents" ownership/rights; grant us usage per Terms. IP remains yours/original per laws. Disputes? Yours to resolve/compensation. Aid our defense if claimed; cover infringement losses.

7. From upload, per laws/privacy: perpetual, irrevocable, royalty-free, worldwide, non-exclusive, sublicensable license (repro, adapt, etc., sans attribution) for use/development/licensing in analyses, across devices.

8. License covers permitted uses/reproductions/displays/disseminations.

9. We may protect infringed Licensed Contents (monitor, litigate, etc.); you assist, share recoveries post-costs.

DMCA (Copyright) Compliance Policy

General

This Policy details infringement claim handling for App/Web, where users upload visuals for characters and interact via text/voice. We honor IP; users must too. DMCA-compliant notices get swift response.

DMCA Notification of Claimed Infringement

Suspect infringement? Submit to Agent below, including:

• a) Infringed work(s) ID/list;
• b) Infringing material/location (e.g., link);
• c) Contact details;
• d) Good-faith unauthorized-use belief;
• e) Perjury-accurate/auth statement;
• f) Signature.

Email: 5-business-day ACK; mail: 10. Results/decision: 15 business days post-ACK. Complex? Estimated timeline (rare extensions). Disagree? Submit evidence in 30 days; else, final.

Designated Copyright Agent

{{ name }}
Attn: Legal Department
Email: support@mail.Chatmate

Counter-Notification Procedures

Mistaken removal? Counter to Agent:

• Removed material/location;
• Good-faith mistake belief (perjury);
• Contact details;
• Jurisdiction/service consent;
• Signature.

Termination of Accounts

Repeat infringers risk account/access termination.

Misrepresentation of Claims

False claims liable; we seek damages/fees.

Modification and Termination

Per business needs/laws, we may alter/pause/end Web Services sans liability.

For cause, suspend/terminate access/delete uploads.

Post-termination: No login/info access; halt collection/use, delete personal (retain anonymized/legal data). Doesn't waive prior liabilities.

Surviving provisions: IP, disclaimers, indemnity, limits. Breaches? Recover dues/legal actions.

Amend Terms via posting; continued use = acceptance. Check often; disagreement? Cease use.

Disclaimer

Web Services provided "as is" with tech limits—no defect-free guarantee; no warranties (merchantability, fitness, quality, etc.). We commit to ongoing enhancements.

Not medical/psych/professional advice—consult experts. No therapeutic claims.

Updates optimize; latest version advised for continuity.

Max legal extent, no warranties for: incompatibilities (seek help; unresolved? Stop use); interruptions/losses from force majeure/hacks/etc.; safety/reliability/timeliness; meeting expectations.

NO DIRECT/INDIRECT/INCIDENTAL/SPECIAL/PUNITIVE DAMAGES FOR PROFITS/REPUTE/INFO LOSSES FROM: use/failure; purchases; unauthorized changes (non-our fault); Web Services matters.

Secure your account—leaks/thefts non-our fault reduce rights; no liability.

Account/device safeguard failures/recoveries? Your losses.

You assume all download/use risks/consequences; solely liable for system/data damages.

We may adjust/terminate sans notice/liability (barring laws/agreements).

Per laws, delete/block for violations; retain/report as needed.

OUR DIRECT LIABILITY ONLY AS STATED; TOTAL CAP: Fees paid by/for you/child.

NO SPECIAL/INDIRECT/PUNITIVE/INCIDENTAL/CONSEQUENTIAL DAMAGES (PROFIT/INTEREST/BUSINESS/MATERIALS), FORESEEABLE OR NOT.

Per laws, indemnify us/providers/suppliers/licensors/officers/etc. from claims/liabilities (fees included) from: Term breaches; use; IP violations.

Waive claims from our/investigative actions; cooperate in defenses. We control if desired; survives Terms/use.

Indemnification

Per laws, hold us/officers/employees/agents/affiliates harmless from claims/costs (fees) tied to Term/Policy breaches.

Governing Law and Dispute Resolution

Hong Kong SAR laws govern/construe.

Disputes (contractual/non-) resolve via HKIAC arbitration under current rules; Hong Kong law applies.

Unless opted out (per Terms exceptions), binding individual arbitration; no class actions.

Contact Us

Queries on site/Terms/Policy?

• Visit www.Chatmate.com ;
• Email: support@mail.Chatmate